Free UPS Shipping for Orders over $400 - Use Coupon Code SHIP400

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Help Desk

Shipping

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Your Order

Returns & Warranties

Your Account

Security, Safety, and Privacy


Shipping

 

Item Availability
All products shown in our Catalog are generally "In Stock" and ready for immediate shipment. Any Catalog items temporarily out-of-stock are usually available for shipment within a few days. All orders will be shipped complete, unless extreme delays occur in which the available product will be shipped and the balance of the order cancelled.

In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock items will be shipped once the item is picked from stock, your payment is approved, and the receiving address is verified. You will be notified by email when your order is shipped.

After your order leaves our warehouse, delivery times vary according to the shipping method (generally UPS Ground) and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

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Shipping Methods and Costs
Generally, the item(s) you purchase on www.theductshop.com will be shipped UPS Ground, with the applicable charges applied to your order. Most orders will ship from our Southern California Facility. Shipping costs for orders placed on this site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

UPS Ground
Most items will be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 1-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Standard Freight
Some heavy or oddly shaped items must be shipped via a freight trucking company. Usually, such Oversized Items arrive in 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window.

  • Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
  • The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.
  • Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and carry it inside.
  • The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow the steps outlined under Returns & Warranties.

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Tracking Your Order
When can you track your shipped order?
At our warehouse, tracking numbers are assigned to packages upon shipment and generally appear on an email that we will send you after your order has shipped. However, it may take up to 48 hours or longer before the package is checked into UPS's tracking system and available for tracking at www.ups.com. That means even though your package has already shipped from our warehouse and is on its way to you, UPS may not be able to provide any information about your package for up to 48 hours or more.

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, the email to you confirming the shipment of your order will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

Finding your order status
The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive an e-mail at your address when your order ships. The tracking number, if available, will be in the email.
  2. Check your account. Log into your account and select "View orders I have made."
  3. Contact us. If you still have questions about your order, please contact us via e-mail at customercare@theductshop.com.

How is order status different from tracking information?
The status of your order is supplied by www.theductshop.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by UPS that may provide tracking information on their website www.ups.com until your order is delivered*. The tracking information is accessible from the email you receive confirming the shipment of your order.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

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Payment

 

Payment Options
Credit cards accepted:

  • Visa
  • MasterCard

Credit Cards are verified and charged at the time orders are placed.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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Sales Tax
State laws require that we charge applicable sales tax on orders shipped to addresses in the following states:

  • California
  • Arizona
  • Idaho
  • Nevada
  • Washington

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Your Order

 

E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

Shipment Confirmation. This e-mail confirms that your order has shipped. The arrival time of your order depends on the shipping method used and your shipping location.

Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please email Customer Service at customercare@theductshop.com immediately so the problem can be addressed.

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Cancellations Due to Order Processing Difficulties
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changing or Canceling Your Order
After you have clicked "Confirm Order" during the check out process, your order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible.

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Price Quote
If you are purchasing products in large quantities or are in need of a special RFQ, we will be glad to provide you with a special price quote. Just contact us at customercare@theductshop.com.

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Returns & Warranties

All orders are final. Please check and confirm your order prior to placing. No returns are accepted except for the case of damaged, defective or incorrect shipment of ordered items. In the event of returns allowed for damaged, defective or incorrect shipment, no returns will be accepted without a Return Authorization Number. See below for obtaining a Return Authorization Number.

 

Damaged or Defective Items
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

Accept the package only if after inspection product is acceptable, but make a note of any damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records.

If you receive a damaged or defective item, e-mail Customer Service within 10 days of delivery at customercare@theductshop.com. Please provide your order number and item number from your original confirmation e-mail, the reason for requesting a return as well as your e-mail address and phone number. The Duct Shop will make every reasonable effort to assist you with your return. Following evaluation, The Duct Shop will provide you with a Return Authorization Number as well as address for return. No product will be accepted with out a Return Authorization. You will be refunded shipping charges on those approved returns for items that arrived to you defective or damaged or a result of our shipping error.

If there is extensive damage to the carton and product upon delivery, refuse the delivery and contact Customer Service at customercare@theductshop.com. Please provide your order number and relevant information in your email.

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Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. Please contact Customer Service at customercare@theductshop.com. Please provide your order number and item number from your original confirmation e-mail, the reason for requesting a return as well as your e-mail address and phone number. The Duct Shop will make every reasonable effort to assist you with your return. Following evaluation, The Duct Shop will provide you with a Return Authorization Number as well as address for return. No product will be accepted with out a Return Authorization. You will be refunded shipping charges on those approved returns for items that arrived to you defective or damaged or a result of our shipping error.

Follow these steps to return an Oversized Item:

  • Package the unassembled item(s) securely in original product packaging, whenever possible.
  • Email Customer Service at customercare@theductshop.com for instructions on arranging a freight delivery pickup for your items. Please have your order number available when you call.
  • You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
  • To receive credit, items must be returned within 30 days of delivery.
  • You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s).

If there is extensive damage to the carton upon delivery, contact Customer Service at customercare@theductshop.com. Please provide your order number and relevant information in your email.

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Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

You will be refunded the original shipping cost if the return is a result of damaged product, a manufacturer defect or a shipping error on our part.

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Warranty Information
The Duct Shop will provide warranty information on any item upon request. Each product has the warranty support of the applicable manufacturer. The Duct Shop does not provide any express or implied warranty separate from the manufacturerÕs warranty.

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Your Account

 

Opening An Account
Opening an account on www.theductshop.com is easy. Simply click My Account or when you place an order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

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Account Benefits
Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...

Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.

Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!

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Manage Your Account
It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.


 

Security, Safety and Privacy

Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with www.theductshop.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.theductshop.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

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